Refund Policy
At Live Linen, we create things that are incredibly essential to us, and it is paramount that you enjoy them.
Because we follow a made-to-order approach, we keep our return process simple and thoughtful.
Returning an item:
You have 14 days from delivery to ask for a return.
To qualify, the item should be just as you received it: unworn, unwashed, unused, with tags and labels attached, and in its original packaging. Please keep your receipt or proof of purchase handy.
Due to the nature of our product, we make everything made-to-order, every piece if specially made for occasion.
If you wish to return the product, we will inspect the item first.
Then we can create a store credit for the value of your return item, which you can use on anything else in our collection.
Store credit can be used on a future purchase and is valid for 1 year from the date of issue.
Because we follow a made-to-order approach, we keep our return process simple and thoughtful.
Returning an item:
You have 14 days from delivery to ask for a return.
To qualify, the item should be just as you received it: unworn, unwashed, unused, with tags and labels attached, and in its original packaging. Please keep your receipt or proof of purchase handy.
Due to the nature of our product, we make everything made-to-order, every piece if specially made for occasion.
If you wish to return the product, we will inspect the item first.
Then we can create a store credit for the value of your return item, which you can use on anything else in our collection.
Store credit can be used on a future purchase and is valid for 1 year from the date of issue.
Replacing an item:
We understand that sometimes the product doesn't fit well and if you with to replace the item, we are happy to assist you with that.
You can request a replacement if:
- Manufacturing or stitching defects
- An item damaged before or during delivery
- Incorrect size, colour or product sent by us
If your order arrives with a manufacturing defect, damage, or an incorrect item, please contact us within 7 days of delivery.
Once we review the concern, we will arrange a replacement at no additional cost where applicable. The pickup will be completed within 1-2 days, and once the picked item arrives at office, we start making the replacement item.
Customizing an item:
We are happy to customize our pieces to suit your space, measurements or preferences.
Since we follow made to order procedure, customization may involve additional fabric, and artisan workmanship. Therefore additional charges may apply.
Please note, the customized product is not returnable since it is exclusively made for you.
If you would like to make a customization, please contact us before placing your order so our team can confirm what is possible and share any additional cost.
For any return or replacement request, please contact us at support@livelinen.us within the applicable time period.
